Shipping policy

Thank you for shopping at Pet Styles! We are committed to getting your orders to you as quickly and reliably as possible. Please read the following shipping terms carefully before placing your order.
Order Processing Time
All orders are processed within 1–3 business days after payment confirmation (excluding weekends and public holidays).
During peak periods (e.g., holidays or sales events), processing time may extend to 3–5 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Methods and Delivery Times
We offer the following shipping options (estimates are from the date of shipment, not order placement):
Standard Shipping: 15–20 business days
Express Shipping: 12–15 business days (additional cost applies)
Local Delivery (if available in your area): 10–13 business days
Delivery times may vary depending on your location, carrier availability, and unforeseen delays (e.g., weather, customs for international orders, or high-volume periods). We do not ship on weekends or public holidays.
Shipping Costs and Free Shipping
Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method.
Free Standard Shipping on orders over [e.g., $50 / 500 MAD / your threshold] (domestic orders only).
International shipping fees vary by country and are displayed at checkout.
Any applicable duties, taxes, or customs fees for international orders are the responsibility of the customer and are not included in the shipping cost.
Shipping Destinations
We currently ship to:
[Morocco (all regions)] — Domestic shipping.
[List specific countries or regions you serve, e.g., Europe, North America, or "Selected international destinations"].
We do not ship to certain restricted countries or remote areas due to carrier limitations. If your location is not eligible, you will be notified at checkout.
Order Tracking
You will receive a shipping confirmation email with a tracking number once your order has been shipped.
You can track your package directly through the carrier's website or via the link in your email.
Please allow up to 24 hours for tracking information to update after shipment.
Shipping Delays and Issues
While we strive to meet the estimated delivery times, we are not responsible for delays caused by carriers, customs, or events beyond our control (e.g., natural disasters, strikes, or postal delays).
If your order is significantly delayed, please contact us at [your email address, e.g., Info@pet-styles.com] so we can assist you.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage and packaging.
For lost packages, we will work with the carrier to investigate. Claims must be filed within the carrier’s timeframe (usually 30 days).
Changes to Shipping Address
If you need to change your shipping address after placing an order, please contact us as soon as possible. We may not be able to accommodate changes once the order has been processed and shipped.
Returns and Refunds Related to Shipping
For information on returns, refunds, or exchanges due to shipping issues, please refer to our Return Policy.
If you have any questions about shipping, feel free to contact our customer support team at [your email] or through our website chat.
Last updated: [Insert today's date, e.g., April 2026]